๐ก How can we help?
Search our help centre first. Most account, login, course, subscription, and robot kit questions can be answered instantly below.
Frequently Asked Questions
Account & Login
Click "Login" in the top right corner of the website and enter your email address and password.
On the login page, click "Lost your password?" and enter your email address. You will receive an email with instructions to reset it.
First, verify that they are using the correct username or email and password. If they are part of a school or centre, ensure their teacher or centre manager has provided the correct login details.
Yes. Parents with a Family Plan can reset their child's password from the Parent Dashboard.
Yes. Centre managers can reset passwords for centre-managed student accounts through the Centre Portal.
Yes. Teachers and School Administrators can reset passwords for students in their managed classrooms via the Teacher Portal.
Subscriptions & Billing โ Families
We offer flexible plans like the Math Mastery Plan and Full STEM Plan. Current pricing is shown on the relevant Families page. Please check the pricing page or contact us if you need help choosing the right plan.
Depending on the plan chosen (Math or Full STEM), your child gets full access to the respective curriculum, interactive lessons, and tracking through the Parent Dashboard.
You can manage or cancel your subscription at any time from the Billing section of your Parent Dashboard. Your access will continue until the end of your current billing period.
Students will retain access to their courses until the current billing cycle ends. After that, progress is saved but access is restricted until the subscription is reactivated.
Subscriptions & Billing โ Centres
Centre pricing is based on a flat weekly rate or per-student licensing. Current pricing is shown on the Centres page. Please check the pricing page or contact us for a tailored quote.
Centre Managers can add, remove, and manage student accounts directly from the Centre Hub dashboard.
Yes, the Centre Hub provides a bulk enrolment feature using CSV upload to quickly add multiple students.
Subscriptions & Billing โ Schools
Schools can subscribe based on classroom or student volume. Detailed pricing structures are available on the Schools page.
We offer flexible models. Please contact our School Support team or check the Schools page for the latest options.
Yes, schools can opt to pay by invoice/purchase order. Select the Invoice option during registration or contact us.
Courses & Learning
We offer comprehensive courses in Mathematics, Coding, and STEM Robotics.
Our Maths courses cover Kindergarten to Year 6 and are aligned with the Australian Curriculum (ACARA), featuring interactive missions and mastery tracking.
We offer a progressive path: STEM Robotics Foundations (101), Mechanisms (201), Systems (301), Engineering (401), and AI Robot Control (451).
Yes, students can repeat any completed lesson or mission to improve their score and reinforce their learning.
Robotics Kits & Products
Some robotics courses and competition activities require a physical robot kit. Other coding and maths activities can be completed online without one.
The required kit depends on the course level. The MRT AI Set covers advanced AI concepts (451), while standard kits are available for earlier levels (101-401). Refer to the course details for specific requirements.
Yes, we offer a monthly rental option for certain kits. Check the product page for rental pricing and deposit details.
Yes. We offer School Starter Packs, Class Packs, and Competition Packs. Please contact us for bulk ordering.
Teacher & School Portal
Log in with your teacher account. You will automatically be directed to the Teacher Portal, or you can access it from the top navigation menu.
Yes. The school structure supports multiple classrooms, each assigned to specific classroom teachers, all overseen by school administrators.
Yes. Teacher access is securely limited to their assigned classroom(s) unless they hold a School Admin role.
Inside the Teacher Portal, go to your classroom roster and click the "Print Login Cards" button to generate a PDF for your students.
Centre Portal
Centre Managers can enrol students individually or via bulk CSV upload through the Student Management section in the Centre Hub.
Yes, instructors assigned to a class can monitor the progress of students in that class.
Payments, Tax & GST
Pricing displayed for Australian customers is generally GST inclusive. This is clearly stated on the pricing pages and tax invoices.
Yes. Schools can receive a formal tax invoice upon request or automatically when selecting the invoice payment method. Our ABN is 61 168 348 463.
Technical Support
Try refreshing the page, clearing your browser cache, or using a different browser. We recommend Google Chrome or Microsoft Edge for the best experience.
Students who want to use AI or machine learning should use the MRT AI Studio through the MRT eLearning platform. Mac and Windows app access may be provided upon request when required.
Ensure your robot is turned on and Bluetooth is enabled on your device. When using the web IDE, ensure you are using a supported browser (Chrome/Edge) and select "MRT-NODE" when the pairing prompt appears.
We strongly recommend Google Chrome or Microsoft Edge, especially for coding and robotics activities that require Web Bluetooth.
RCC / Competition Support
Once registered, your student account will be granted access to the relevant competition preparation course. Log in to your learning dashboard to begin.
The STEM AI Robot Control (451) course is the official preparation curriculum for the UNSW Robotics Challenge.
For official rules, categories, dates, and submission guidelines, please visit the Robotics Coding Challenge website.
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